Was having an engine overheating problem with my Ford Explorer and would have taken it to my Ford dealership except their mechanics were on strike. Found Bartel's on the Internet, saw good reviews, and called them Friday morning for an appointment but worried that they would be backed up due to the strike. Service manager Stewart told me to bring it in right away to take a look at it. They diagnosed the problem while I was there, taking me into the shop area to see for myself, and pointed out several other problems as well. After being promised the car would be ready by Saturday noon, Stewart gave me a ride home. Later on Friday he phoned, describing some other optional work for which I agreed. Was picked up from home on Saturday, waited awhile for the car to be ready, and drove it home around 1 PM. Took a 120-mile trip the next day and the car performed perfectly. All in all an excellent experience, and will definitely consider Bartel's for future work.