Bartel's Auto Clinic - Carol Stream

190 S Gary Ave, Carol Stream, IL 60188
Give Us a Call(630) 653-2336

Carol Stream Auto Repair

Mon - Fri: 7:00 AM - 6:00 PM | Sat: 8:00 AM - 5:00 PM
5

Service at it's best Quality, honest service and they honored a price even though they certainly didn't have to. I really appreciate the way they do business.

Thank you for the encouraging review, Brian! We appreciate your business and your opinion! We are happy to hear we have met your expectations as far as customer experience! We hope to continue to impress you!

- Bartel's Auto Clinic - Carol Stream
5

I've been bringing my cars to Bartels for many years. If I wasn't happy with the entire process,, I would NOT have continued to do business with them. My car sits outside, so during this past cold snap,, it froze up. I called the following morning to have someone come get it, and fix it,, I was assuming it would need a battery. A tow truck was at my house within a couple hours,,, driver knocked on my door, I gave him the keys and he loaded my car and drove away. Just a few hours later,, I received a phone call from Bartels, telling me YES my car was running and YES it needed a new battery. Because of my health,, I wasn't able to bring my car home that same day without a great deal of discomfort,, they agreed to keep my car one more day,, so I could hopefully feel better. The following day,, I called them and said at their convenience,, if someone would pick me up at my home,, bring me to their store, I would pay for the work done and get my car out of their way ----- instead ---- they chose to bring ME my car, so I did NOT need to be out in the cold ,, so I did not need to possibly be any discomfort...... I just can't explain what a wonderful thing that was --- I don't know of any major business that would go to that extent for a customer. My car is home,, in perfect running condition and I never had to leave the comfort of my house - because this team of people thought of my personal issues over ,, just being a business. Thank you, from the bottom of my heart

Thank you for the heartfelt review, Linda! We truly value your opinion and it makes our day to receive this type of feedback! As a family owned and operated business, it is moments like these that remind us how special our customers are to us. We appreciate your patronage and your loyalty to our family business. Thank you for trusting in Bartel's!

- Bartel's Auto Clinic - Carol Stream
4

Staff always takes the time to make you feel special. I am always satisfied when I take my senior citizen car to Bartels. I can drive out with a secure feeling, I feel safe which is very important.

This is exactly why we do what we do, Mary. Thank you for the acknowledgement! We are so happy to hear you trust in Bartel's to feel safe and secure on the road. We value your business and thank you for your loyalty!

- Bartel's Auto Clinic - Carol Stream
5

I brought one of my cars in and had the front end done for some pretty extensive work (300k miles)It was one of my company service cars and we needed it fast .They came thru and finished it that dayBad newsIn Milwaukee two days later it broke downI called Adam and he had it towed to a Napa repair shop in Milwaukee .They towed and repaired the car at this shop under warrantyI had no idea this was how things were done!We are Back on the road and I give you guys 5 stars for service under tough circumstancesWell done!

Thank you for the glowing review, Michael! We are pleased to hear you are happy with the outcome of a tough situation! Unfortunately, there is always a small chance that a part or parts can come to us defective, or as humans we can make an error. We stand behind our work 100% with our 3 year/36,000 mile Nationwide Warranty and will always strive to remedy an adverse incident and get you back on the road safely. Thank you for always trusting in Bartel's to service your vehicles! We value your loyalty!

- Bartel's Auto Clinic - Carol Stream
5

I'm continually impressed with this company. Honest, stand up people who tell it the way it is. Reasonable and fair and they stand behind their work.

Thank you for vote of confidence, Michelle! You have highlighted our mission perfectly. We are so pleased to hear you are continually satisfied with your experiences at Bartel's! Thank you for making our facility your go to auto shop!

- Bartel's Auto Clinic - Carol Stream
5

Professional Was impressed with the professionalism of the staff at Bartel's on my first visit to their shop. It was a minor service but they treated me as though I was a long time customer.

Thank you for the kind words, Pat! We appreciate you giving Bartel's a try, and we hope to see you again in the future for all of your repair/maintenance needs!

- Bartel's Auto Clinic - Carol Stream
5

Professional,excellent prices, fast service I have been going to Bartel's in Carol Stream for several years and am always treated like a valued customer. Thanks, Adam, for the great service I always receive.

Providing excellent customer service is always our number one priority, Barbara! Thank you for your continued loyalty! We truly value you!

- Bartel's Auto Clinic - Carol Stream
4

Great friendly staff and good experience.

Wonderful to hear, Eby! Thank you for the positive review! We are so pleased to hear you had a great experience! We hope to see you again when your vehicle needs attention!

- Bartel's Auto Clinic - Carol Stream
5

Brake Lights I pulled into Bartel's after the driver behind me pulled up along side and told me I had no brake lights. Bartel's replaced the lights and I was back on the road within 15 minutes. I got excellent service!

Wonderful to hear, Karen! Thank you for the review! We always aim to provide efficient and quality service to all our customers! We're happy to hear you were satisfied with your experience! Thanks again!

- Bartel's Auto Clinic - Carol Stream
5

Another Excellent Experience I recently went in to Bartel's to see about having the hole in a flat tire plugged. After determining they couldn't plug the tire safely, they went above and beyond to get an exact replacement tire AND work with Tire Rack to make sure the tire replacement would be covered by my Road Hazard Warranty. This was just another example of their awesome and personal service and I look forward to continuing to visit Bartel's for my automotive maintenance and repairs.

Thank you for the wonderful review, Andrew! We are so happy to hear you were satisfied with the customer service you experienced! As you know, it is always our goal to go above and beyond for our customers. Thank you for your continued business and loyalty!

- Bartel's Auto Clinic - Carol Stream
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