Went to Bartel's for the first time on Wednesday with an oil leak problem, and the shop quickly located the source of my leak, telling me I needed to have the plug replaced due to a damaged gasket. Then the mechanic explained that he had a technique for connecting a suction pump to the oil cap which would allow him to remove and replace the plug without losing any of the oil already in the crankcase! He thus saved me an oil change, and to top it off the shop gave me the new plug at no charge. If there intention was to earn my business, they succeeded!