Carol Stream Auto Repair

I work for a dealer group and haven't seen this level of customer service. While waiting for an oil change another customer came in to pick up a vehicle that wasn't running. Bartels couldn't figure out the issue but did a significant amount of work on it. One of the service directors apologized and said to just take the vehicle, and because it wasn't fixed, that they could discuss payment with a manager at a later date. That NEVER happens anywhere. It probably made that guys day.

Service was performed promptly and properly.

I stopped in on Monday right before 6 pm and wanted to have breaks looked at before I went on a long trip. I was told to bring it inTuesday at 9 and they could check everything. They did and brakes were ok but they found another concern which they addressed and also changed the oil. Very happy with the fast courtesy service. Thanks so much Bartel,s!!!! Scott

Great place.

Very pleased with the service given. All employees are knowledgeable and customer service focused. Bartel's will continue to be my go to for any issues with my car.

5 stars. Great price and awesome service

Friendly. Took me under the vehicle and clearly explained needed repairs.

Very friendly, explained what was going on in my uninformed view. Highly recommend.

No ups, no extras, no surprises. Ready on time and within estimate. They usually have you come back to service area to see firsthand anything that might need attention now or later. I'm a loyal customer and coupon clipper.

I’ve been going to Bartel’s with all my cars for nearly seven years. They do great work and never try to up sell you. I appreciate their honesty and friendliness.