As someone who manages customer service reps, I am always impressed with the customer service at Bartel's. As a frugal owner of old used cars, I appreciate that they provide honest assessments of the urgency of maintenance items, allowing me to prioritize or delay repairs without jeopardizing safety. Their turnaround time is fast. Their explanations are clear. They'll provide rides to/from the shop. Their prices are typically lower than competitors and always fair, often offering extra discounts for larger work. In short, I trust them which is the best thing you want to be able to say of your go-to mechanic.