I love them. They took a completely crap-tastic situation and turned it around. I was having a stressful week--looking for a place to live with new roommates, just started a new job, when I got a flat tire 30 miles from home. Fixed it that night, and called Bartel's first thing the next morning to see if they could squeeze me in (since it was on my way to work). The girl that answered the phone said sure, she could get me an appointment in 15 minutes--perfect! I took it in to get the tire looked at, they said it should be 20 mintues and then I would be on with my day. Well, not so much. Apparently they guy who was working on my car was new, and forgot to move one of the arms on some apparatus out of the way when they lowered my car. The driver's side door was open, and so it got bent so much that it would no longer close. The owner and the general manager both came out to tell me the good news was that the tire was fixed and they wouldn't be charging me. The bad news was that I couldn't drive my car. BUT, they had already called Enterprise and were going to pay for my rental until my car came back from the body shop. Amazing customer service. I will definitely be going back there. Not only was the door fixed (as well as the tire), I never paid a penny AND when I got my car back they had washed the outside and even detailed the interior. Nicely done!