Carol Stream Auto Repair

very professional staff, attention to detail on work that needed to be done. prices for labor and parts were great

Honest repair shop. Very friendly.

Service at it's best Quality, honest service and they honored a price even though they certainly didn't have to. I really appreciate the way they do business.

I've been bringing my cars to Bartels for many years. If I wasn't happy with the entire process,, I would NOT have continued to do business with them. My car sits outside, so during this past cold snap,, it froze up. I called the following morning to have someone come get it, and fix it,, I was assuming it would need a battery. A tow truck was at my house within a couple hours,,, driver knocked on my door, I gave him the keys and he loaded my car and drove away. Just a few hours later,, I received a phone call from Bartels, telling me YES my car was running and YES it needed a new battery. Because of my health,, I wasn't able to bring my car home that same day without a great deal of discomfort,, they agreed to keep my car one more day,, so I could hopefully feel better. The following day,, I called them and said at their convenience,, if someone would pick me up at my home,, bring me to their store, I would pay for the work done and get my car out of their way ----- instead ---- they chose to bring ME my car, so I did NOT need to be out in the cold ,, so I did not need to possibly be any discomfort...... I just can't explain what a wonderful thing that was --- I don't know of any major business that would go to that extent for a customer. My car is home,, in perfect running condition and I never had to leave the comfort of my house - because this team of people thought of my personal issues over ,, just being a business. Thank you, from the bottom of my heart

Staff always takes the time to make you feel special. I am always satisfied when I take my senior citizen car to Bartels. I can drive out with a secure feeling, I feel safe which is very important.

I brought one of my cars in and had the front end done for some pretty extensive work (300k miles)It was one of my company service cars and we needed it fast .They came thru and finished it that dayBad newsIn Milwaukee two days later it broke downI called Adam and he had it towed to a Napa repair shop in Milwaukee .They towed and repaired the car at this shop under warrantyI had no idea this was how things were done!We are Back on the road and I give you guys 5 stars for service under tough circumstancesWell done!

I'm continually impressed with this company. Honest, stand up people who tell it the way it is. Reasonable and fair and they stand behind their work.

Professional Was impressed with the professionalism of the staff at Bartel's on my first visit to their shop. It was a minor service but they treated me as though I was a long time customer.

Professional,excellent prices, fast service I have been going to Bartel's in Carol Stream for several years and am always treated like a valued customer. Thanks, Adam, for the great service I always receive.

Great friendly staff and good experience.